[Resolved]  Vodafone India — Complaint against incorrect bill & forced change in data plan

Address:

Mumbai City, Maharashtra

The following complaint via email on was sent on 4th December 2014 to Vodafone, however no reply and/or action taken. Kindly help. I have been repeatedly getting high bills without any explanation and recourse of my complaints. Dear Vodafone Team, I regret to inform you that you are going to lose this loyal customer soon, thanks to your unscrupulous ways of changing my data plan at your own whims & fancy. Since last two months, the bills for my number [protected] are crossing Rs.1500, which previously used to be only around approx. Rs. 500 odd. I was shocked to receive the bill for the period 18.09.14 to 17.10.14 amounting to Rs. 1517.76. I spoke to your customer service executive Mr.Sayed on 7th Nov'14 and he informed me that some Mr. Irshad had apparently called me on 3rd Oct'14 at 6.45 pm and taken my consent to change the existing Rs.199/- unlimited internet plan to Rs. 399 plan with some slabs of internet usage charges!!! How very fraudulent of you guys to claim this at your long term customer who is definitely going to end her loyalties with you soon. Why will anyone want to change from basic unlimited internet plan to something which is expensive than the current one. Had I wanted to, I would have proactively done so to suit my requirement. Post my conversation with this Mr. Sayed on 7th Nov'14, he changed the plan to previous Rs. 199/- plan with immediate effect and assured me that I will not get another such bill. Nonetheless, I made the payment of the said amount trusting you guys. However, to my shock again, have received another bill for the period 18.10.14 to 17.11.14 amounting to Rs. 1612.44 and I have no words to express my disgust. I hold another number [protected], the plan for which had been changed to Rs.250/- w.e.f 24th May'14 at your own end. When I had got my [protected] number converted from corporate to personal in the month of June'14 last week or July'14 first week, I had also got the tariff plan of my [protected] number changed to Rs.99 plan simply because I wanted to retain this number. And though I wanted to switch to prepaid connection, your executive had been successful at convincing me to remain at postpaid assuring me that the bills will not cost beyond Rs. 150/-. However, even at this number, I am drawing bills for approx. Rs. 350 or 400 every month, without any usage!!! Had spoken to Mr. Azar on 7th Nov'14 about this number and he had informed that this was due to Rs.250/- Internet Data Plan I had subscribed to!!! What the hell is this going in your company????? I am shameful to be a customer of such a fraudulent company & if corrective measures are not taken, I will be approaching consumer Court soon. Sheetal Bhatia