Vodafone India — Complaint regarding your late sim delivery

Address:

New Delhi, Delhi

My father is your corporate customers from past 10 years . In general he has been very happy with your services and offers. But on 29.12.2014 he requested for nano sim for his new cell phone . As he told customer services person that he is in an urgent need Because as he purchased a cell phone for which he will be needing new sim .Your people assured and guaranteed him that his request is taken into concern and will be fulfilled by 30.12.2014 positively. But when on 30.12.14 he called your company thrice and asked when they are sending the new sim . They again assured him that sim has been dispatched from their company and will be reaching in just few hours. But till 31.12.2014 afternoon he hadn't received anything . In the evening he got The delivery after long wait . My father was in great problem because his old cell phone handset is in dead state and he was able use the new one because o[censored]navailability of new sim. I just want to ask one question that why your company make big promises if they can't fullfill them ? I am highly unsatisfied with Vodafone. I hope i expect better response and service next time.