Vodafone India — Conversion of postpaid from prepaid

Address:

Mumbai City, Maharashtra, 410206

I had applied for a conversion from prepaid to postpaid on 13-Feb-2016 at the Vodafone store situated in Chembur (chembur naka). Mr. Sohail had done the conversion and the same was processed. Mistakenly from my end I had provided the old residential address and so submitted all my fresh documents at the Kharghar store, but the system of Vodafone couldn't detect the pin code of our new address due to which everyday my phone used to get de-activated. So the associate of Vodafone from Kharghar location suggested us to convert back to prepaid and so I applied again for the conversion from postpaid to prepaid on 01-March-2016 but the same is still not done. From that everyday my phone is getting de-activated at 4.00 p.m. and then every evening I am going to store and they say sorry and activate my postpaid card because the conversion was not yet done. After constant follow-ups finally got a message on 10th March, 2016 that conversion is under process and will be done in 2-3 hours but its 13-March-2016 but still it is not converted. I am tired of visiting the store and calling on their customer care number. Every time I have visited store I have been told that it will be activated in 2-3 hours but it is more than 3 days and still not activated. I was so frustrated and again I went to the store on 12-March-2016 but this time at Andheri Vodafone store and met Mr. Vadivel Yadav and he gave me 100% assurance that it will get activated in 2-3 hours but still not done. Please help me out and get it resolved at the earliest. I am a working person and since my simcard is not working for 3 days. Its very difficult for me. Please assist.