Vodafone India — corp tariff plan changed without consumer knowledge

Feb 16, 2019

Updated by Spnaircorp BEWARE!! all the corporate connection holders in Kerala. Vodafone has recently changed the tariff plan - Ker_SME_99_ Plan_2256287 without consumers notice. When contacted the customer service (via chat) an agent named - Rithvika mentioned that such changes are common in Vodafone and they do not necessarily inform the consumers. To my surprise, only when I made online payment through myvodafone account realized this change in tariff plan from Ker_SME_99_ Plan_2256287 to Super 249 N_25599165. Why would a service provider change the tariff plans without informing consumers? This shows they do not care or have least courtesy to keep customers informed of any changes and/or want them to decide on what plans would best suit for them. This is utter disgusting and a breach in services offered to consumers that surely requires filing a complaint in the consumer court. I asked to register my complaint and with hesitation I got a reference number but was made clear that the original plan is no longer in service and better I take the service plan migrated by them without my knowledge. TIME TO PORT THE SERVICES, SINCE I CANNOT TOLERATE CHEATERS.