Vodafone India — credit balance used up

Address:

Mumbai City, Maharashtra, 400067

Vodafone prepaid, doesn't care about its customers anymore. I filled my balance to rs 200 which is my moms phone and used rs 21 to get the i hour unlimited 4g since she wanted to see netflix old movies.

I always do this and have been doing this for months, whenever she wants to watch. After 1 hour the net disconnects and the balance remains intact.

This time the net was on and it used up the entire rs 200. She was sick and couldn't call me as all the balance was lost.

I emailed and called vodafone and they say it's a valid charge and your mother has used it. So, we cant do anything.

I am considering taking this to an external social media platform and i also have the email screenshots

Her mobile number is [protected]
I have another 2 numbers with vodafone, 1 is corporate [protected]
Another is a prepaid spare sim
You can contact me on [protected]