[Resolved]  Vodafone India — CUSTOMER CARE CAUSING HARASSMENT

Address:

Mumbai City, Maharashtra

My problem - The worst kind of customer care experience ever. I moved out to US from Mumbai in September and wanted to change my postpaid blackberry plan to a minimum monthly rental (99/-) without any Blackberry services active. I have sent them more than 15 emails since October 14 2014 trying to request this in a manner that would MAKE SENSE to their dense bovine customer care reps - however till today - NO SUCH LUCK. The email is dressed in fake courtesy - and simply reflective of the truth that they just DO NOT read whatever the heck you wrote. It is bordering on a limit where it feels like they are just intentionally harassing me now and am VERY tempted to file a harassment case on them. Not only did they assure that they have changed the plan (after about 8 or 10 emails) - but they continued charging me 500+ for a blackberry plan I clearly requested them to cancel - and now they wont cancel a very clear cut request to cancel the plan with a response straight out of a mental agony scene: ++++++++++++++++++++++++++++++++++++++++++++++++ Me : Kindly cancel the number 98202 ***** (Number masked for review) . Permanently. I have left the country permanently and not residing there any more. I am no more interested in continuing with Vodafone. Vodafone: With regard to your e-mail, we request you to please mention the full description of your query or request in order to process the same for the above mentioned Vodafone mobile number. ++++++++++++++++++++++++++++++++++++++++++++++++ How much clearer can I get while requesting a cancellation of the number? Do they want to hear that "I am frustrated out of my skull with the incompetent and exasperating response and want to NEVER EVER hear from them again hence please cancel my number". Simply amazed at their overall ignorance towards customer care - Shame.