Vodafone India — customer complaints - going to deaf ears

Address:

B3/201, Acolade Co-op Hsg Society, Tukaram Nagar, Kharadi, Pune, Maharashtra, 411014

Dear officers,

This is to express my deep discontent regarding vodafone services.

1. On 20-march, i had raised the complaint regarding the two issues and the ticket# is[protected]. There
Was no communication from vodafone end for a long time and some days later when i called, i was told this
Request was closed by technical team and they opened a new ticket to investigate the issue.
1.1. Q1: if the problem was not resolved, why was the request closed?
1.2. Q2: with whose consent was the request closed without any resolution to the problem?

In summary, i can make out that vodafone is least bothered about customer service and take such
Decisions without customer's information and confirmation.

2. Now, the second ticket was opened on 3-april and the ticket# is[protected].

3. As you can see, as of today - 22 days have passed and my problem has still not been resolved!
3.1. The customer care doesn't have any information of progress regarding the issue resolution.
3.2. They continue to say that we've taken a note of the issue and team is working on it; is the pulwama
Team working on this issue or someone from kanyakumari addressing it?

I need help to understand how long and how many complaints does it take to resolve a simple issue? Vodafone guys
Didn't even bother to come to my location and figure out the network issue! For that matter, you have not been
Able to activate the dnd service in 22 days!

Do they want me to switch the network and move on to some better network which provides good customer
Service? Please help me as i cant live with these issues any longer - not being reachable is a monumental
Issue, as i work from home; my parents/relatives do not live in pune (And i/they have a hard time reaching me in cases of emergency).

Thanks,
Jasdev singh
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M: (+91) [protected] | (+91) [protected]