Vodafone India — Customers being cheated by fake offers for Postpaid plans

Address:	New Delhi, Delhi
Website:	vodafone.com

I was offered Post-paid ([protected]) by one of the Vodafone employees clearly mentioning me that the offers are for the lifetime with no validity. Following are the offers I was mentioned before I registered for the connection: 1. 600 Local Minutes (Lifetime validity) 2. 1 local V2V number free (Lifetime validity) 3. 500 MB Mobile Data Free (Lifetime validity) Even after registering for the connection, I wasn’t informed about any validity of these offers. I have contacted the customer care executives multiple times but they disconnect my call after a long wait. I have also registered the complaint to the main Vodafone store (Rajouri Garden) but I am not at all satisfied with the response. Request you to please look into the matter else I would be forced to take some legal actions. Now, after 3 months of the connection I have just 1st offer available and I am being charged for the rest of the 2 offers (2nd and 3rd mentioned above). I have not received even a single message (e-mail, SMS, call) to inform me about the change in plan. On contacting the Customer care, I get an answer that I was the one who raised the request to deactivate the plan. I mean, who in the world would like to get his/her free services deactivated? Please provide me with the evidence I raised this silly request. I have been charged huge amount because of the change in plan. If I would have been informed earlier, I would have taken care of my bill or de-activated this useless plan. I request you to please look into the following bills: 1. Bill period: 11/07/2015 to 10/08/2015 – Extra amount charged – Approx Rs. 500 2. Bill period: 11/08/2015 to 10/09/2015 – Extra amount charged – Approx Rs. 1200 3. Bill period: 11/09/2015 to 10/10/2015 – Bill yet to be generated