Vodafone India — Data usage charges not informed and service to the number withdrawn. Service restoration requested regarding

Address:	506001
Website:	warangal

Sir,
I am ayub mohammed, kripa nilayam, r/o, h. No 6-1-127, beside: maxcare hospital, hanamkonda, warangal district, regular post paid customer of your vodafone since more than the period of a decade, if my memory is correct, bearing the mobile no [protected], do hereby invite your attention on the issue which is unbearable for me caused by your company for its redress at earliest.

1. I used the net data connection for a short period of 2-3 weeks, when i was admitted in hospital through my mobile phone bearing the number [protected] in browsing and for some other purpose of making myself available online for few friends. I frequently received the sms from vodafone company informing me of the usage of the data in mbs in numbers only that i could not understand its cost of single mb. At last yesterday, on 30th april, 2017, my service to mobile number was understood withdrawn and reminder was also attached to it whenever i try to make a call to somebody, claiming that i used 2315.42 mb and wanted to pay rs 9000.00 or even more.
I requested the executive of the company at hyderabad through customer care no for restoration of my service till i pay the mobile only only after 1st of may month and she also positively responded and restored my service to mobile by my company.
2. Now my request is that i would never be able to pay that much of bill for the usage of 2315 mb for which u charged is highly fraudulent, mischievous, illegal in comparison with other companies which are providing the data services to its customers.
3. What messages your company has sent to my mobile are available in my mobile in which no where cautioned me of such huge charges that your was going to impose upon me in hidden way. No amount was stated in any of frequent messages your company has sent to me for the usage of each mb from time to time.
3. It was your primary duty to inform about the rate of single mb and mbs with amounts from time to time according to my usage of data through my post paid number. To me.
4. Your company executives used to call me for once or twice in a month to know about the services provided to me as a customer as feed back, to whom in my response i said always the fact that "i have no complaint against the company which is doing well in all the time".in this way, it is not a matter for your company to make a call in similar way to know about my feelings and knowledge in the data connection subject's usage with its charges for post paid customers as a matter of intimation/caution notice to me about the plans and non-plans of your company providing to the post paid customers. But your company intentionally maintained silence over the data usage in post-paid service and kept me in dark till the credit limit of rs 6500.00, your company has provided to me since
Long back, which is highly objectionable.
5. Moreover, sending the messages frequently without mentioning the cost and charges on the usage of each mb, in english language is exploitative one to the uneducated common customer having post paid service who is in confidence that your company would never cause any financial damage and loss to the regular customer.
Hence, i request to continue my mobile number uninterruptedly without withdrawing your mobile service to my number in the name of non-payment of the bill of the net data, and please do not let me knock the door of court for action against your company, in which all your top officials to local out let managers would be a party in committing fraud intentionally to the regular customer and breached my the trust that we build in a decade against each other.

With regards,
Ayub mohammed,
R/0 warangal district