| Address: | 400610 | | Website: | www.vodafone.in |
This is with reference to Bill for month of April 2017 where I have been charged Roaming Charges of Rs. 2985/- for International roaming for the 2G data charges. I am a frequent international traveller and always keep the Mobile data off when I am on International travel. This time I was charged Rs. 2985 for Data which I have not used since my Mobile data was off. I did travel from 21st (Landed in Dubai at 11:30 pm local time) to 23rd March 2017(Landed in Mumbai 11:00 pm local time) to Dubai but never used Mobile data on my number [protected].
As per the below and attached screen shot through Vodafone mobile app taken on 24th March 12:43 am I have used total 3.64 mb on 21st March while roaming in Dubai which should not be the case since my Mobile data was off. Also when I spoke to Call Center Vikas, he told me there is usage of 5.23 MB which is not matching the screen usage from Vodafone Mobile app.
I had called Vodafone call center from Dubai on 22nd March 2017 when I got initial SMS, email for my Data usage in roaming informing that my Mobile data was off in Dubai, that time I was told to raise a request when the billing is done as per plan on 1st of month.
I request Vodafone to reverse the data charges of Rs 2985/- for which there is no usage of Mobile data on 21st March from my phone [protected]. As even the Bill consumption as per the Bill and the Vodafone is wrongly shown/ calculated.
After the reversal of Rs 2985/- and tax, this will help me pay my bill before the due date of 19th April 2017.
Date Usage
21 Macrh 02:29pm 0.47
21 march 02:43pm 0.52
21 March 08:55pm 1.09
21 March 11:22pm 1.56
Total 3.64
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