Vodafone India — Deactivating message offer

Address:

Hyderabad, Andhra Pradesh

Dear Team, I'm Girish from Hyderabad. My mobile number is [protected]. Past 3 years I'm using vodafone postpaid connection. I didn't know that my mobile number has activated one message offer which is chargable 125rs at every month. I had 20 times make a call to customer care and deactivated the plan. They said deactivated is processing, But till now the plan was not deactivated. From past 3 years without using that offer I have paid that amount. Last year also I had a discussion with zonal officer regarding this issue. At that time he said the plan was deactivated amount will be refunded to your account. But till now I did not get any refund amount. Today which is 7th April 2015 I got a call from vodafone services regarding plan change. Customer care executive said you have activated the SMS plan, I'm shocked. What is this how many times I have to make a call and complain to them no use. Blindly I have paid 125 rs amount at every month. So much of money loss to me from past 3 years. I need my amount completely refund and deactivate the plan immediately.