[Resolved]  Vodafone India — Didn't get balance after full talk time recharge of Rs 111/

Address:

Paschim Medinipur, West Bengal, 721301

Hi,
This my second complaint against vodafone kolkata.
My vodafone Kolkata no is [protected]. Today(02/06/2016) after visiting the vodafone Kolkata wesite i recharge my no with Rs.111/- at around 20:30 hrs. As per the details on the site, on recharge of 111/- i get a full talktime of Rs.111/- for 14 days nothing else. Screen shot of the details provided on website is attached.

But after the recharge I get nothing in my main a/c balance. Then I contact vodafone customer care where they were unable to give clear info about it.

I get the same excuse " It has not updated in system". When I talk to the supervisor Mr. Prabal, he says that Rs.111/- goes to the additional balance yet i cannot us it as i am on roaming. however when i check my previous transaction, i had done the same recharge (Rs. 111/-) on 30/05/2016 but had not faced this issue and i was on roaming then too.

Above all on vodafone kolkata's website there is no such information saying the recharge wouldn't work while roaming or it would only work on home network zone.

The Asst. Manager Mr. Raju Sarkar was also unable to explain the reason for it.

Kindly check this issue and help me get the money back.