Vodafone India — disconnection message received

I recently received a message from VGVFCARE 13th August, 2019 about disconnection of my prepaid number that was Changed from postpaid a month back. I paid all bill amounts and also pap from new connections. And there was no amount pendant but this message was showing a amount pendant 207.85 rupees pending. I tried to contact Vodafone but every time they said to call on postpaid helpline. And post paid helpline number doesn't work unless it are calling from a postpaid. I called in care many times but nobody helped me with this message. This is really problematic for customers as no customer helpline support and understand matter clearly. I didn't expected this from Vodafone. I hope Vodafone service Will take care of this matter.