[Resolved]  Vodafone India — Disconnection without intimation and extremely poor services

Address:

Mumbai City, Maharashtra

Vodafone services are unreliable and the personnel attending to complaints have a callous attitude. I have been a patron of Vodafone for over 4 years and I am being treated in a way that no one would ask for even in their first month of being a customer! I have logged in complaints for:
1) Charging me despite of the fact that I did not use the services (non voluntary- owing to bad connectivity)
2) Not attending to complaints raised for poor coverage at residence (for both internet and telecom network)
3) Disconnecting services for a connection that was being paid for on time without any warning/intimation or taking the consent of the user
4) Continue charging a customer when she has requested to either- fix the problem OR disconnect the services

Please be aware that Vodafone does not conduct itself like a professional organization and resorts to threatening and arm twisting tactics of disconnecting services without intimation. They do not attend to complaints after the amount has been paid. I can drop the services anytime but I want to bring this to the notice of a critical mass that is using their services or plan to switch over to Vodafone. I am ashamed that such callous attitude exists amongst service providers and we are subject to much anxiety and substandard service levels despite of paying a significant amount for the services. I hope the company takes corrective measures to fix these poor service levels and takes its customers & consequently, their own brand value-more seriously.

From a harrowed customer