[Resolved] Vodafone India — discrepancy in the plan as per discussion with customer executive.
I am using vodafone service, contact : [protected], and the plan was changed during april 2018 as per the conversation with customer executive i. E 249/- plan. I was informed that the plan contains unlimited calls and internet. However the internet speed will come down to 3g after 1gb usage.
In december i got the bill of rs 864/- and when i checked with vodafone they said it because of the extra internet usage which is different from the discussed plan.
Point to be noted:
1. Plan was changed based on the conversation with the executive there are no other evidence. Hence i require the recording of the discussion to proceed with the bill payment.
2. With whose permission vodafone has increased the credit limit. There was no confirmation from us and now credit limit has reached to rs 900.
3. Soon after i got the bill i had raised the concern to vodafone then why there was no immediate action took place.
4. I will pay the bill only if the bill changed as per the discussed plan without any late payment fee.
Please do the needful to have better relationship with vodafone.
Alternate contact no : [protected]
Complaint marked as Resolved Mar 3, 2019
[Jan 27, 2019] Vodafone India customer support has been notified about the posted complaint.
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