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[Resolved]  Vodafone India — discrepancy in the plan as per discussion with customer executive.

Dear fodafone,

I am using vodafone service, contact : [protected], and the plan was changed during april 2018 as per the conversation with customer executive i. E 249/- plan. I was informed that the plan contains unlimited calls and internet. However the internet speed will come down to 3g after 1gb usage.
In december i got the bill of rs 864/- and when i checked with vodafone they said it because of the extra internet usage which is different from the discussed plan.

Point to be noted:
1. Plan was changed based on the conversation with the executive there are no other evidence. Hence i require the recording of the discussion to proceed with the bill payment.
2. With whose permission vodafone has increased the credit limit. There was no confirmation from us and now credit limit has reached to rs 900.
3. Soon after i got the bill i had raised the concern to vodafone then why there was no immediate action took place.
4. I will pay the bill only if the bill changed as per the discussed plan without any late payment fee.

Please do the needful to have better relationship with vodafone.

Thanks,
Benu
Alternate contact no : [protected]
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Complaint marked as Resolved Mar 3, 2019

Complaint Status


[Jan 27, 2019] Vodafone India customer support has been notified about the posted complaint.
Updated by benumadhab Jan 29, 2019 Gentle reminder!!!
Verified Support
Vodafone India Customer Care's response Jan 31, 2019 Hi!

We have made a note of your concern. We'll contact you soon.

Regards,
Vodafone India
Updated by benumadhab Feb 05, 2019 Hi!

Until now there is no update i have received.

Thanks,
benu
Updated by benumadhab Feb 11, 2019 Its almost 15 days and there is no response from vodafone.
Updated by benumadhab Mar 11, 2019 1 Month gone but still there is no resolution to the issue.
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    Vodafone India
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