Vodafone India — dnd services and lack of customer service

Hello

I am complaining regarding appalling manner in which Vodafone is handling consumer service and complaints raised by its customers.

I am facing problems with the DND services where in I keep getting marketing SMS and calls after being registered under DND services. I have been following up with vodafone regarding this since more than 9 months and they have been unable to resolve this issue. In May 2018 I was provided a solution to deactivate and reactivate the DND service so as to ensure no calls come about. But but the problem has gone worse after that and I continue to raise complaints but all the complaints are being closed without providing any resolution. Everytime I am speaking to a new customer service agent and they are closing the complaint and raising a new request so as to "Ensure" that the TAT for their customer service is met.

I am attaching the screenshot of all the complaints raised and closed without resolving the problems here.

The worry is as follows: the problem is not resolved but now I am getting calls from vodafone informing me that the information provided in the complaints is not valid. I have dropped email For all DND specific queries do Email us at VodafoneUCC.[protected]@vodafone.com asking about the specifics into what information is not complete but these mails are unanswered with some entry being made in the system which says customer not reachable and complaints are being closed.

When contacting the customer service, there is no clear escalation mechanism being informed.

My issues are Vodafone is not able to resolve a problem instead it is putting the blame on customer saying incomplete or incorrect information provided and then taking customer for a ride in terms of raising and closing the request without resolving any problems.

The issue is the high handedness in which is being continued by the customer service.

I am attaching details of latest calls with Vodafone in this regards:
1. ARTI PAL @ [protected] 06 July 10:35 am
2. KALP @[protected] 06 July around 11 am
3. Agent @[protected] 06 July 11:36
4. Yasmine @[protected] 07 July 18:36
5. Vikas (identified as Floor Supervisor) @ Vodafone 07 July 18:36 call

Call recordings can be checked by concerned person as required.

All complaint nos. are mentioned in the image below. Kindly check the last 3 ending with 582, 280 and 104.

I want respite from this nuisance created by Vodafone and some resolution coming out from here.

Requesting some help in this regards

A very Unhappy customer
XXXXXX1770
Account No:[protected]