Vodafone India — Double charged - [protected]

Address:	Bangalore, Karnataka, 583101
Website:	www.vodafone.com

Dear sir,

Recently i migrated from postpaid to prepaid. While migrating i paid the entire amount (Rs.287.00) of outstanding. However, earlier few months ago i applied for auto pay option from one of my credit card ending 5765, every month its automatically pays the vodafone bill. Similarly this month as well it paid the amount of rs.247.49 automatically.

So, request you to please reverse the amount and credit back to my credit card.

Note: i do not stay anymore in the address which was updated in the vodafone bill.

The above matter had been emailed to vodafone care on 18th may 2017 with a docket #[protected]. Even after repeated emails and chasers i didn't get any response, the only response i get is 'we will resolve your issue within 24 hours', which hasnot happened ever after it almost a month now.

Surprisingly now on 6th june 2017 i got an email of billing for my prepaid number. Not sure whats wrong happening with vodafone, wherein they adjusted my auto debited amount from credit card to billing amount.

Request you to please take necessary action against this issue and resolve it.

Thanks and best regards,
Harsha kumar
[protected]