Vodafone India — Duplicate sim activation

Ishita Das

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

I am Ishita Das, resident of 744 S.H.K.B. Sarani, Jawpore, Kolkata-700074, India. I lost my phone on 09.04.15 with the vodafone sim [protected]. I deactivated the sim on that very day and took a duplicate sim from my nearby vodafone store. the sim was not activated which was said to be activated within 2 hours. After visiting the store again they said the address was not matching and they sent us to another mobile store. At the next store we again submitted the details and they said to continue postpaid connection for 3 months and took Rs. 300. They forced to take a micro sim though we did not want it. Still the number is not activated. My question is: I took the sim in the year 2007 in the name of my father Tapan Kumar Das, submitting his address proof. How it could be changed? And if it is so, why I was able to continue with this for so many years? And the vodafone stores are simply saying different things at different times. There is no physical verification of address as told by the customer care. If this continues, I would be bound to leave this connection for ever. Hoping for prompt action. Thank you.

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Vodafone India customer support has been notified about the posted complaint.

Apr 14, 2015

Updated by Ishita Das I am Ishita Das, resident of Kolkata, India. I lost my phone on 09.04.15 with the vodafone sim. I deactivated the sim on that very day and took a duplicate sim from my nearby vodafone store. the sim was not activated which was said to be activated within 2 hours. After visiting the store again they said the address was not matching and they sent us to another mobile store. At the next store we again submitted the details and they said to continue postpaid connection for 3 months and took Rs. 300. They forced to take a micro sim though we did not want it. Still the number is not activated. My question is: I took the sim in the year 2007 in the name of my father Tapan Kumar Das, submitting his address proof. How it could be changed? And if it is so, why I was able to continue with this for so many years? And the vodafone stores are simply saying different things at different times. There is no physical verification of address as told by the customer care. If this continues, I would be bound to leave this connection for ever. Hoping for prompt action. Thank you.