[Resolved]  Vodafone India — duplicate sim

Address:	560098
Website:	www.vodafone.in

We lost one of our mobiles last week weh had a sim bearing [protected] in that mobile, we raised an fir and collected the documents for re issuing of the sim, the document was in the name of mr. Mohummed siban as per vodafone his name has been updated as mohu siban. First they asked us to get this id proof we got it he is currently in dubai and will not return for sometime. Then they asked to get his entire passport softcopy we got and gave the same. Then they asked us to get his letter stating he is not in country and handover the bill to us. We did that as well. Then vodafone tells us that the sim was registered in 2006 and they dont have any records of that sim. Now today they say name and photo is not matching. Mohu siban is a short of mohamed rite and photo after 12 years will never be same we were in college those days. We have all our finacial transactiosn linked to this sim. This is a postpaid sim we have paid every bill till now, we have also been receiving emails from vodafone in our email id. Please let us know what else you want for this sim to be re issued.

Nodal officer and grievances have not replied nor received the calls.