Vodafone India — Even after collecting charges request not processed

Address:

Kolhapur, Maharashtra, 416115

Respected sir,
Myself dr. Amit b. Nahar had called vodafone customer care centre and
Requested for new 4g sim in dec 2016. My request was received, address
Was taken and i was told that i will receive a new sim card via courier within 7 working days. After calling many times and escalating the issue,
Vodafone didnt send me the new sim card and finally i was told
To collect the simcard from vodafone store in ichalkaranji.
Finally i visited vodafone store, at kolhapur road ichalkaranji on 18
March 2017 and requested them to provide me with new 4g simcard and
Also to convert my postpaid card to prepaid.
The costumer care executive who attended my request called to
Vodafone manager in sangli and asked me to talk to her. The manager on call
Bargained me regarding extra amount of data vodafone can provide me if
I dont convert my postpaid to prepaid. First she said she will provide
Me 8gb data in 499, then she said she will make a new plan available to
Me which will cost me 350 rs per mnth and with 8 gb internet. I finally
Aid that i am not intrested in any of postpaid plan and i want my
Number be converted to prepaid. Then they asked me to fillup a form for
Conversion to prepaid, took one photo and xerox of my adhar card.
They asked me to pay rs 570 which was due of feb bill and also
Collected rs 50 for conversion of my postpaid no. To prepaid no. So i
Paid total 620 rs on 18 march 2017.
They gave me a simcard with number[protected].
Ir, till now my number has not been converted to prepaid. They are
Asking me to pay the bill till today (22/4/2017) they are saying that i
Continued using my no. Till today.
Ir i am a doctor by profession, how can i stop using my contact number untill vodafone activates my new card.
Why should i pay the bill till 22 april 2017? If had cleared my due on
18th march 2017.
(I was not asked to pay due of duration 5th march to 18th march,
Otherwise i would have paid it on 18th march itself when i visited
The store or according to trai instructions they should have deducted the due from my deposit amount). Even if my request was rejected they should have informed me via msg, mail or a call.
This is my worse experience with vodafone.
Even i have recordings of customer care number where each time they
Used to say that issue has been escalated and my problem will be
Olved in 48 hrs. But this 48 hrs never came.
Also sir if vodafone cannot process my request in middle of month then
Atleast they should have converted my no from postpaid to prepaid at
The start of april bill cycle. Even vodafone didnt do this. Today
Afternoon (22/4/2017) i received call from customer care executive
Where i told her everything and she was going to take local vodafone
Tore manager in conference but was unable to connect and she told me
To pay the dues.
And now they are saying to pay dues and they will transfer my no. From prepaid to postpaid. But my point is i have paid all dues 1 mnth back and if something was remaining i would have paid 1 mnth back only atleast they should have said me for that.
I request u to kindly see in this matter and do the needful.

Ir i will sum up the 2 issues
1. I am unable to use 4g sim even after waiting for 4 mnths
2. My postpaid no. Is not converted to prepaid even after visiting
Vodafone store, doing all formalities which where asked to be done on
18th march 2017.

Dr. Amit b. Nahar
Its disgusting that vodafone is unable to process my request from last 1 mnth while today (25th april) afternoon my wife received a call whether she is intrested in converting her prepaid no. To postpaid no.. It means they can convert a number from prepaid to postpaid in middle of the mnth u cant do it in reverse order.

Complaint no. With vodafone 12/4/[protected]
19/4/[protected]
22/4/[protected]
Desirable resolution - conversion of my postpaid to prepaid.
I am ready to pay bill from 5th march to 18 th march or 2 days more.