Vodafone India — Excessive charges by Vodafone

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.vodafone.in

Dear Sir I got a new Vodafone mobile data connection on 10th of July 2015 with no [protected] and the plan agreed was 2 GB 3 G Data for 30 days with fixed amount of Rs 450/-. The first month bill for the period of 28 June to 27 July 2015 of Rs 513/- under the agreed plan was duly paid before the last paying date. The second month bill for the period of 28 July 2015 to 27 august 2015 of Rs 1785.86/- received on 2nd September 2015 was prepared under the plan 12 GB 3 G data for 30 days, with fixed amount 1599/-. However this new plan was never agreed earlier or requested. On registering the complaint with Vodafone service center, the charges were reverted back to Rs 475.86/-. However I was still not satisfied with the postpaid arrangement and visited the Vodafone main office in sector Noida on 2/09/2015 and requested the desk in charge to either cancel or make the connection pre-paid. Shockingly they asked me to first deposit Rs 12032/- as outstanding unpaid bill or wait till the billing last date i.e.[protected] or convert the plan to 1 GB 3G data with fixed amount of Rs 250/- it was also suggested not use internet during this period. Again an online complaint was made on 14th September 2015 to clarify about the unbilled amount of Rs 12032/-. The reply from Vodafone was to wait till the 28 Sep 2015. The fin al bill was prepared, after 7th October, 2015 and was handed to us on 12 October 2015. The billed amount was Rs 7261/- under the plan 2 GB 3 G data. We again lodged an complain to Vodafone customer care, against this absurd amount. During this entire period we have never used the service as suggested by Vodafone and mostly it was kept switched off. Vodafone replied back to us with total internet usage figure of 5 GB. The total usage shown in the device itself as follows :- 8th September, 2015 to 7th October, 2015 :- 35.6 MB 8th August, 2015 to 7th September, 2015 :- 2.32 GB 8th July, 2015 to 7th August, 2015 :- 484 MB Approximate total usage :- 2.9 GB Our experience with Vodafone is nothing but a complete harassment. Until and unless Vodafone provides enough justification we are refraining from paying this absurd amount. Kindly consider our plea. Thanks and Regards Colonel S.K Gour