[Resolved]  Vodafone India — Existing 3G balance gets lost

Address:Ahmedabad, Gujarat

I already had 300 MB 3G plan activated on my cell. The balance was about 54 MB.
I got an SMS from company about a new offer of 1 Gb, which I recharged .
After recharge I got credit 1 GB but my balance 54 MB of existing plan just disappeared.
This is a clear loss to consumer. Company should solve this problem with their system.
Also I want an explanation as to why is it so as nowhere company tells about this thing in their promotional sms. Which is like cheating customers.
Pls do the needful, credit my deducted balance n reply me asap.
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Aug 14, 2020
Complaint marked as Resolved 
Vodafone India customer support has been notified about the posted complaint.
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