Vodafone India — Extra charge for vodafone postpaid connection bill[protected] period 18-02-16 to 17-03-16

Address:	Mumbai City, Maharashtra, 400057
Website:	www.vodafone.in/home-mumbai

My monthly plan rental is Rs375 from past 8 months and I always receive all my bills and information related to bill on my registered email as my preferred mode of communication is email only. My bill number is 55979651

But Vodafone has changed my monthly plan from Rs375 to Rs450 without informing me and asking me. On receiving the bills I asked them that you have charged me wrong and I have not received any communication from your side regarding change of plans and if the plan is deliberately changed by you the please revert with all the available plans so that I can choose the plan according to my usage. The current plan is changed without my consent and knowledge please revert this for current bill.

I got a reply from vodafone that the plan was changed for all corporate customers and a SMS has been sent to you on[protected] about the same and plan was activated on[protected].


On this I replied that "
I have not received any SMS from your side on any day regarding the change of monthly rental in my plan.

Also my vodafone app is still showing the plan rental as Rs375. I have attached the screenshot of myVodafone app which is still showing Rs375 plan.

Also when my preferred mode of communication is email and you guys are sending me bills on email then why this information was sent through SMS which I never received. If you want me to get informed about this decision you must have sent me an email."


For this also I got the same reply that the SMS was sent on 16-02-16 and it is for all corporate customers. They also said that they tried to contact me on phone but couldn't reach me.
So I called their customer care and asked to talked to the same person who dropped me email but they didn't allowed me.


I am raising this complaint for this concern only and wanted to ask vodafone the same questions
1) The vodafone application which they insist to download still shows my plan rental as Rs 375. there was no way I would have knnown that my lan is changed as I use my vodafone app for tracking my usage.

2) When my preferred mode of communication is email then why didn't I receive any email regarding change of my plan before activation.

3) As the information was really important why was I acceptance not awaited and sufficient time was not given to take a decision about change of my plan. Why did Vodafone changed my plan without my consent.

4) Last but not the least though I have not received any SMS which according to them hey have sent I wanted to ask that in today's time when the entire world is moving towards Facebook, twitter and watsapp no one uses SMS facility and when my preferred mode of communication is email then why are they sending me SMS. I generally receive 40-50 spam SMS a day and I don't bother to read them all. If vodafone seriously wanted to inform me about change of my plan then Why they didn't send me an email informing about the same. As it an important information and also they said that they have sent SMS on 16-02-16 and changed my plan on 18-02-16 means they gave only 2 days timeonly to respond this is insane.


I would request that my complaint should be solved before the billing period( which is 5th may 2016) end to avoid any late time charges.