Vodafone India — Extremely unprofessional service

Address:

400002

On the 9th of Dec 2015, I, have requested Vodafone to change my plan from the Vodafone Red Family plan to 299 monthly plan. I was assured on several occasions that the new plan would be activated from my next billing cycle I.e. 18th of Dec 2015. Calls were made to the call centre helpline no. 199 on 17th and 18th and I was once again assured that the plan would be changed by midnight of 18th Dec 2015. On calling the helpline no. today I.e 19th Dec 2015 I have been informed that the new plan requested will be activated only on 18th Jan 2016. Find this kind of service and harassment extremely unfortunate and hope that strict action can be taken against vodafone.