Vodafone India — Fake charges on my number [protected] | |||
Hi my name is Kapil Khandelwal and i am using Vodafone from last 6 yrs but now a days i am facing a lots of problem with the company. when i cross checked my last bill ( march 15) i found that there was a fake charges on my number [protected]. I called customer care number than they said it was charged for Vodafone live usages for using You tube Videos. I called atleast 10 times to customer care but didn't get any response even they were unable to find out the actual reason of Charges. One of them said it is due to Roaming charge for whole month while i was in the city so it is totally out of my understanding. i want clarifications on the following point- 1. i wrote 4-5 mails to corporate care id but never got any responsive answer as every time got a same answer that we cant remove the charges completly but can reverse 25% of charges applied. How can i pay the bill which i didn't use /?? 2. if it is charged for You tube Videos than prove me once because i am charged for per day basis for the entire month. Even same charges applied in current month as well while i am debating for previous month. if i watch a video on You tube than Atleast it will be charged Rs 50 or above for a single Video while i was charged 10-20 Rs per day. it is out of the question to justify this because for only increase my monthly bills i will open and close the You tube. i am an educated guy who know about the charges apply. 3. Everytime when i called to customer care never got a solution for this.they put my call on hold than dissconnected. 4. i am totally fed up with Vodafone services and it is a case of mentally harassment. need a prompt reply on this regards, Kapil [protected] Was this information helpful? | |||
Vodafone India customer support has been notified about the posted complaint. | |||
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