Vodafone India — False charges against downloading

Address:

Jalgaon, Maharashtra

Respected SIR/MADAM

I am using your network for last one year and more, with three numbers of SIM under MSEB plan.
For the NO. [protected] my complain is that, in my mobile bill you have shown SHORT FORMAT & ANIMATION DOWNLOAD under downloads section & charged accordingly for the month of July 2014.

But I have not downloaded the above applications and they are not o[censored]se for me in any manner.
I have talk to your customer care representative regarding this, they told me that I had definitely downloaded the applications, & if this is so please tell me
• The WEB SITE from which this app.are downloaded.
IF I have really downloaded the apps, how much duration is required for that.
Scan my mobile, mobile RAM from your side, & tell were the apps are.
Any document, software, hardcopy, softcopy proving that I had downloaded the apps.

Please don’t say that all the apps are regarding to 3rd party & so, & if that is the matter please get the Details from them, Plaese give me the details since you are charging for that.

Sir, please kindly look in to the matter & do the needful. Expecting A POSITIVE RESPONSE FROM YOU.

ANIL TAYADE

RELATIONSHIP NO.=5.49166.00.00100388
MB NO. [protected]