Vodafone India — FALSE CLAIMS ARE BEING MADE REPEATEDLY IN MY VODAFONE BILL

Address:

Surat, Gujarat

Dear Sir, I, Dipak suthar, have activated 2GB (unlimited) mobile internet 2G plan on my corporate Vodafone CUG No. [protected] for monthly CUG rental charges Rs. 26.10 and internet plan charges of Rs. 199/- with effect from November 2014. Recently, the bill received for the month of May 2015 is having additional charges of Rs. 77/- under the head of “Value Added Services (VAS) Downloads” by mentioning 1 Units, whereas no any such downloads are executed apart from fixed internet using & downloads through internets for which monthly fixed rent already being paid. It is not understood which type of downloads can be made without use of internet and without consent o[censored]ser/customer. Previously same incident was also happened for the bill of March 2015 and after registering the complaint, the same was regretted by Vodafone and adjusted in next bill. We understood that Vodafone is in habit to make such false claims in their bills and repeating the same mistakes frequently without any reason to put unnecessary financial burdens on their customers. Vodafone is requested to look in to the matter seriously and adjust this Rs. 77/- over claimed amount with 14% service tax and interest in next month bill or ask to pay this bill net amount after deducting this false claim of Rs. 77/- (plus 14% service tax). It will also be appreciated if such mistakes will not be repeated in future by brand name like Vodafone. It is also to note that 14% service tax is applicable for the services rendered w.e.f. 01.06.2015 despite that Vodafone has claimed 14% service tax for the bill period of 01.05.2015 to 31.05.2015 which is not justifiable. Regards. Dipak Suthar | Assistant Manager - Civil | GUJARAT INDUSTRIES POWER CO. LTD. (AN IMS COMPANY) | SURAT LIGNITE POWER PLANT | Mobile: +91-[protected] | Phone: +[protected] to 072 | Ext. 2711 | Fax: +[protected] | Email: [protected]@gipcl.com; [protected]@gipcl.com | Website: www.gipcl.com | Address: AT VILLAGE:- NANI NAROLI | TA:- MANGROL | DIST:- SURAT 394110 (Gujarat) INDIA |