Vodafone India — False Sep,2014 billing for [protected]

Address:

Bangalore, Karnataka

This issue is with the current billing (Sep, 2014) of vodafone no([protected]).First of all i had 2g internet connection and after they launch 3g here we observed that they almost muted the service of 2g.Furthere, after many conversation they told me to migrate to 3g.In the first billing itself i have many doubts from how they prepare the bill to exorbitant charges leveraged on 50MB(351rs) of extra uses(this extra uses billed from vodafone and they even not intimated me before).I tried to drop an email on corpcare.[protected]@vodafone.com but no use .They always tried to call me rather than replying the mail (except one instance ) and it shows there attitude towards customer.I am sure there are lot of behind the seen malpractice's in terms of billing which still persist and they always ignore it by saying customer was not available at call.They always ignore mail and never reply it back for the obvious reason( do not want to leave any proof). Please help me on same. please find the copy of email with set of queries: Hi, I am one of the vodafones old customer and been recently migrated to 3g from 2g. After migration i have received 1st bill and that itself gives an impression to switch to other vendor ASAP. But before i do that couple of queries . Query1) why my bill is showing 1299rs instead of my monthly rental 299rs ? Please refer screen1 in attached doc. Query2) It’s been communicated over phone that my rental will be 100rs instead of 150rs for the 500MB of data uses but in bill I could still find 150rs.why? Please refer screen2 in attached doc. Query3) My extra uses charge is 351rs.Why I was not informed when uses were crossing the threshold? Please refer screen1 in attached doc. Hope to get this issue resolved as earliest for the smooth payment of bill. Regards