| Address: | Mumbai City, Maharashtra, 400072 |
They sent me an sms last month that they are upgrading my plan in 2 days. The details of the new plan looked good, but, towards the end of the message i realized that this is going to increase my monthly bill.
I thought to myself that this is not an upgrade. This a change of plan along with an increase in my monthly bill without my consent. If i did not reply back with an sms saying 'out’, they would go ahead and change my plan 2 days later. My first reaction was to call them and blast their customer service, but then i remembered how useless it would be to talk to them considering all the standard responses they usually give when you talk to them and instead of solving your problem, they further add to your problem.
Since, i was interrupted by this sms while i was working on something important, i said why waste my time calling them. Let me just reply back to that sms with an ‘out’ and see what happens knowing very well of all the horrible experiences everyone i know around me has with these phone companies.
I got a response sometime later saying that my response has been captured.
The next day i got the same message from them that my plan will be upgraded. And, i said to myself - here we go again. The fun and games have begun!
Anyway, this time i called up their customer service and described the problem to which he assured me that no such upgrade would happen and i shouldn't worry. I told him that my trust with them was at an all-time low to which he said that even if my plan got accidentally upgraded they would not charge me anything extra. Before i ended the call, i also said that i would not like to receive this sms again to which he responded that that is out of his control, and for the next 1 month, i will have to bear with these messages. My response to him was, “ you are a phone company and you provide these services including sms, and, you say, you have no control over this! Isn't that a bit shameful? He admitted that it was indeed embarrassing and will make sure that i don't receive these sms’es further.
The next day, to no surprise of mine, i received the same sms again after which i decided to put my complaint in writing and emailed their customer support as to why they were bombarding me with these sms’es. The response to that was “what is your phone number?” i am an old customer with you and have only 1 phone number with you. Shouldn't you have this information ready with you instead of wasting my time asking me such stupid questions? Do you ask for my phone number when you send me the bill every month on the same email address of mine from which i have emailed you?
At this point i decided to report the problem externally.
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