[Resolved] Vodafone India — Frequent Balance deductions without intimation

erpatnaik

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

Last month when i was recharging for Internet pack via self help services i got an error message saying "Connection problem or invalid MMI code". and checked the balance there was no deductions. I tried again and it was successful, even i got the message that my internet pack is active, but my balance got deducted 2 times. 101 x 2 = 202. customer care said we cannot refund the amount as your internet pack is already active. again today when i checked my balance there was a deduction of 129 rs, when called customer care they accepted it was a mistake but cannot refund it because it has been more than 24 hrs at the time i complained. You need to complain within 24 hrs of deductions to get the refund.??? what is this rule? I have been associated with vodafone since 8 years, but now i feel Its high time to boycott vodafone and switch to a different operator. my mobile no:- [protected]

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Complaint marked as Resolved

company refunded my deducted amount. thanks to consumer complaints board and vodafone customer care. company refunded my deducted amount. thanks to consumer complaints board and vodafone customer care company refunded my deducted amount. thanks to consumer complaints board and vodafone customer care company refunded my deducted amount. thanks to consumer complaints board and vodafone customer care

Vodafone India customer support has been notified about the posted complaint.