Vodafone India — Grievance for WAIVER OF huge hidden bills issued by befooling us & without any transparency

3 months back, one of representative of Vodafone Mr Happy (Cell No.[protected],[protected],[protected] approached me to give better services than Idea. On his request, I have ported our following 7 numbers from Idea to Vodafone, for which I had faced a lot of harrasment. [protected]. [protected], [protected], [protected], [protected], [protected], [protected] At the first instance, I have very clearly instructed him that I do not require any internet on my 6 no. as I am having broadband at my home & office as well. Only one no. [protected] required net that too unlimited minimum plan. He assured us accordingly & said that plans are given as per our requirement. But to my surprise, huge bills were received specially for no. [protected], [protected], [protected]. He visited my office & called somebody in front of me & asked him to waive all the internet charges. He further assured me that my 6 no. are blocked for internet facility & even mobile data function is done non functional, so that in future, no data use will be billed. But to my extreme surprise, I received bill of 3849.50 on [protected], 1322.14 on [protected] & so on. I was using Idea since I qualified as CA in 1999 i.e. since last 16 years. But I have felt Vodafone's cruelty in 2 months. On calling Vodafone helpline yesterday, I came to know that there is no waiver request till date on any no. Further no Internet facility is deactivated on 6 numbers. Mr Happy is not responding now. Your representative can make fool of professionals like us, I am afraid what they may be doing with innocent general people. Kindly waive our entire internet charges on all bills immediately, deactivate internet packs on all numbers except [protected], activate unlimited minimum pack on [protected]. REPLY WITHIN 24 HOURS. ELSE, WE ARE APPROACHING RTI, TELECOM AUTHORITY OF INDIA, CONSUMER COURT AGAINST YOU FOR SUCH UNLAWFUL & REPEATED ACTION OF VODAFONE. A COMPENSATION OF Rs. 1, 00, 000/- per month for 2 months FOR MENTAL HARASSMENT will also be claimed. We are fed up with these BLUNDERS OF VODAFONE & we have no time for such correspondence. We will have to port out to another telecom service provider for all our 21 Vodafone mobile numbers in the family. Waiting for immediate reply : Regards CA. SANJAY GUPTA B.Com, FCA, CAAT, DISA (ICAI) Presently Managing Committee Member & Ex-Chairman, Patiala Branch of ICAI Sanjay Ramkali & Associates (A Peer Reviewed CA Firm) Certified Filing Center under MCA21 & ACES Sanauri Gate, Patiala-147001 Tele-Fax :[protected] Cell : [protected]