[Resolved] Vodafone India — Harassment and Misrepresentation | |||
I am being harassed by Vodafone for a fictitious charges of Rs. 360/- I had a sim that was used in my Internet dongle and I used it for almost a year. Always paid on time. In November I wrote a mail to disconnect the same after which I was bombarded by calls from their Retention department who kept asking me to continue the card for two months without paying anything, not even taxes. I refused but the lady, Ms. Mabel said that she needs to show on record that they are trying to retain customers, and its ok if I do not continue after the free period. I reluctantly agreed, however, I still disconnected in a weeks time since the service was very bad compared to me new Internet plan. I had paid up everything prior to disconnection. Now they have cooked up theses baseless charges of Rs 360/- as taxes for the 1 week that the sim was not disconnected. This is my first complaint and I have already written to them that they need to stop harassing. If they continue, I shall file a case against them in the consumer courts of Mumbai. Was this information helpful? | |||
Dec 4, 2016 Complaint marked as Resolved Vodafone India customer support has been notified about the posted complaint. Verified Support Apr 02, 2014 Vodafone India Customer Care's response Hi Shylpa, We are here to help and will do our best to resolve your concerns. Please share your current and alternate contact numbers in the following link. http://bit.ly/1gNaoF5 Regards, Vodafone | |||
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