Vodafone India — Harassment and threats by vodafone.

Address:	Mumbai City, Maharashtra, 400013
Website:	www.vodafone.in

Dear vodafone,

Subject: harassment and threats by vodafone.

This is a vodafone customer who has been harassed via calls by vodafone customer service and threatened they would shut down both my currently active numbers.
I have been a vodafone customer for the longest time and in the past month i have received the worst, inept, indecent, unhelpful service via vodafone customer care.
I am exhausted of talking politely and explaining the entire case to your customer service executives and standing in long queues at the vodafone store and explaining the issue again.

This email is my attempt to explain this one last time.
Please find attached screenshots of call logs past two days (21 and 20 may) and one customer token from the vodafone store i visited (On 3 may 2017).
There have been calls from vodafone regarding some unpaid bill, which was explained to a many vodafone executives that the charge is a mistake, they would say sorry for the inconvenience madam, and this will be sorted.

After all this inconvenience i had decided to port to another service provider.
On 2 may 2017, a vodafone customer service executive called and stated ‘madam these charges would be dropped’. I reconfirmed the same on call. This is why i decided not to port to a different network provider.
The next day my services were shut abruptly. I wasted two hours at the vodafone store in thane and explained to them the situation, they helped me get the service back on.

On 20 may 2017 vodafone customer service called me 32 times in a span of 6 hours. Despite attending the call and explaining to vodafone executives.
Vodafone kept harassing me (The customer, sayali mundye) with their calls. This is customer harassment by vodafone.
This persisted till the next day as well, on 21 may 2017 i received 13 calls from vodafone!

After all this, vodafone called me today to pressure me by saying that both my numbers would be deactivated by 5pm today if i do not pay the amount (Which is an incorrect charge, which was resolved and accepted earlier by vodafone) immediately!

If vodafone does not resolve this immediately i will have to escalate this via social media and pr to get due attention this issue deserves.
I will not entertain any calls over this issue. Further communication must happen via email.

Emails have been sent to corporate. [protected]@vodafone.com and vodafonecare. [protected]@vodafone.com