Vodafone India — Harrasment and fraudulence from vodafone | |||
I, miss was using vodafone corporate postpaid connection for near about 8 months and my cug plan was 149 plus taxes.in 7th august, 2016 I suddenly found that random delivery reports of sent message is sent to this number, when i checked my phone i saw blank texts are seemed to have sent from my number to a specific number when my phone was not in use .i was shocked, i immediately called vodafone customer care to inform them regarding this issue and asked them to help me out regarding this matter and to stop the process off repeated texts that appear to have been sent from my number.but they said my unbilled amount is zero and no need to worry let the bill come, if any thing is charged for those 60 sms then they will solve the matter.i have wrote several mails to corporatecare.[protected]@vodafone.com regarding this issue, and also called several times and also visited the vodafone store before and after the generation of bill on 20th august, 2016 as my unbilled amount was showing 633/- .And total bill showing Rs. 1032.21. I left no stones unturned to reach them, but they were reluctant to solve my issue and correct my bill, deliberately they neglected this issue and I was severely harassed my them. And they started putting pressure on me to pay the bill and compelled me to discontinue with the 149 plan.i requested several times to look into my matter, and solve the issue so that i can pay as per my plan usage, but they refused to solve it and instead ask me to pay the whole bill. Few days back they sent one of their representative to my address telling me to solve the matter unofficially by paying 50% of the total amount without any proper bill.but when i refused to pay any money without any proper corrected bill from vodafone, he threatened that if they want they can put any fraud case against me and was forcing me to end up the matter unofficially or pay the total bill at the store. that they started blackmailing me over mails and also sent letters through high court advocate Mr.pingal bhattacharya, trying to put fraudulence case against me under penal code 1860, and threatening to pay the bill of rupees 900.63 plus 12% interest per annum. please help me out, what should i do?. Was this information helpful? | |||
Vodafone India customer support has been notified about the posted complaint. | |||
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