[Resolved]  Vodafone India — Horrible Customer Service Experience

Address:

Mumbai City, Maharashtra

I have been facing a horrible experience with Vodafone customer service since past two days. My Post Paid credit limit was low and I was billed a higher amount. My outgoing was deactivated. I requested Vodafone customer service executive to send me bill which was not possible since it was not generated. I could not pay before seeing the bill. Considering my need, a senior promised me to start my phone in two hours on 12 April. It's April 14, phone has not yet started. I have been calling customer service since long and requested a call back from senior executives since juniors didn't have the decision power. They promised call back in 15 minutes, 2 hrs, I never received a call. Once I received, I was on another call and called back urgently to 111. I received the same answer that someone will call me as soon as possible. Today morning, a customer service exec told me that all seniors are busy and nobody seems to want to solve my problem. He is new. Today afternoon, a customer service exec told me indirectly that I was lying. I expected a better service from Vodafone as a Postpaid customer. I received my bill today which is about 2500 INR. I realized I added booster packs by mistake and I have actually not used them. I would not have minded paying if the service had been good by Vodafone. I feel as if I am trying to be a liability to Vodafone and they do not want me as a customer. Instead of trying to solve my case, everybody was trying to say the same thing: pay 80% of the bill. I told them that I can do that only if I receive the bill. For about 48 hours, I have been without connectivity. The executive who promised me that my phone will be started in 2 hours is nowhere. I did not expect this much unprofessional attitude from Vodafone.