Vodafone India — how to video service automatically get activated and 49 rs got deducted

Address:

Pune

How to video service automatically got activated and 49 rs got deducted. I have not even activated the service. This vodafone is really a pathetic service provider, one can not raise a complaint on 199 or [protected] number. All website only provide number but no information how to register complaint and get the complaint number.
Hopefully after registering the complaint on consumer portal will help me to get the refund.