Vodafone India — Huge phone bill with lack of information on their part.

Address:	560100
Website:	www.vodafone.in

I was on roaming the previous month. I had activated the roaming pack but still I was charged a bill of Rs. 4798/-. When I checked with the customer care executive, I was told I was charged the internet data services. My monthly rental is Rs. 375/- plus taxes in which the data is free and I was aware the data services are free in roaming as well. But now the customer executive says I was charged because I latched on to a different network. My point here is, when I activated my roaming I also inquired with your customer care executive about how to connect to the internet because I was unable to and she told me to connect to a different network. Why at that point of time, she didn't tell me that if I connect to a different network, I will be charged for roaming data. According to me this is plain cheating. they're playing with the customer here. There was lack of information from Vodafone's side. You are not being fully transperant with your customer. I've been using Voda services for almost two years now, never have I faced any issue regarding the bill or payment or anything else for that matter. And now, I face this after the roaming pack activation/deactivation issue. Rs. 5000/- is not a small amount. They've to understand it's 10 months of bill for me. And this is not how one treat their loyal customer. It is a huge amount to pay and I feel I've been mis-informed. I request them to waiver off the roaming charges and resend the bill.