Vodafone India — Improper billing, in spite of reminders issue still not resolved

Address:	Nagpur, Maharashtra, 440003
Website:	BILLING ISSUES

I am one of the most genuine customers of vodafone since last 13 years, earlier it was bpl whatever the name was, i am using this number [protected] and i had never faced any issues with the company, there were some minor issues which were resolved.

Since last four months there have been repeated mistakes on their part and i have to write to them, call on their toll free number to get it resolved and this particular complain i am following up repeatedly since last 13/14 days basically since april 14th and till date they have not resolved my issue in spite of committing to resolve it within couple of days.

The height o[censored]nprofessionalism is the fact that they have now barred my outgoing, in spite of me following up by repeated mails and calls, first of all they don’t resolve my billing issue and now they taken this ridiculous action of barring my outgoing.

Must tell you the executives attending the calls have neither the intention nor the acumen to understand the problem, since last 13/14 days i have explained the same problem almost 7/8 times, this shows the quality of staff attending the queries of genuine customers like me and in my case i am the vodafone customer since last 13/14 years.

In fact i have ported around 17/18 numbers of my office with other network to vodafone because of their earlier services but must tell you this was the biggest mistake i have done.

If i don’t get a solution for my problem and if my outgoing calls are not reinstated today itself i will port all of them back to other genuine network.

It is height o[censored]nprofessionalism, waiting for 13 days to get your issue resolved,

Kindly escalate this to the highest authority in vodafone.