[Resolved]  Vodafone India — incoming out going not working unwanted deductions

Address:

212601

Dear vinay sexana sir,

This to bring to your notice that my mother use vodafoneidea [protected] she only use conventional old model non smart phone to receive and make calls only.
The vodaidea team is putting gprs services without her knowladge and making deduction every day week or months.

When she asked me to check i found so many sms of service activation and gprs deductions on her phone.

Please i request you to not to activate any services from sales team and please refund all unnecessary deductions amounts for gprs and hello tunes services.

[protected]

Thank you

Forceful activation of gprs services and unwanted deductions;
Dear nehal,
Greetings from vodafone-idea!
I am summarizing your concern on balance deduction towa
Rs.10 charged for opting dialer tone service on dated[protected].
Charges are correct hence, waiver is not possible
If you want stop data services against deduction to avoid data charges call 1925 ivr (Toll-free) and select option 1 to activate to data consent.
Sms "start" to 1925 (Toll-free) to start data concent.
For more offers, please log on to my idea app www.onelink.to\weband
Thank you!
Siddhant jaiswal
Vodafoneidea appellate
Website: www.ideacellular.com
Myideaapp: www.onelink.to\weband

Dear siddhant,

As you said there is only 10 charges for dialer tone can you please let me know which dialer tone is opted by my mother please call the number and listen to your self i had never heard any dialer tone whiile calling my mother no ([protected]).

Further more most of the time the number has issue of incoming and outgoing even now i am unable to call there is no incoming and outgoing its says the number invalid even though it has validity up to 11 oct.

Regards

[protected]