Vodafone India — Incorrect Billing and Commitments given by vodafone

Address:

Chennai, Tamil Nadu

Writing this mail with great disappointment that I have experienced by Vodafone services, I joined Vodafone through MNP in May and now am regretting for same .I think that was a bad decision I took by listening to your executive .I have taken plan with monthly rental for 666 /- from 1st month I have faced below consequence .My MOB is [protected] • First 2 months I was not able to pay my dues through online whenever I enter my no for making its shown as my no is invalid as I have done MNP and this issue got resolved only in July after follow-up with your helpline men while there was a charges embossed on my account for delay in payment • On 4th august I have got a message on my mobile stating I have used 80% of data within 3 days of the month. Am quiet surprise to see this message as I was in a remote location in Kerala on 1st 3 days and as usual your signals were very week and I was sure that I have not used this much of data. I called your help line to raise complaint to my surprise executive denied to take complaint .She was very rude and adamant that she won’t take complaint and I have used it .I have told her you see my usage pattern in last 3 months I will get this message only at month end not in month beginning but same went in vein .she was not at all ready to hear what customer saying and sticking to her point .Finally I have decided to cancel your service and I send message for MNP • On 7th I have got a call from retention team from person name Santosh at 11:44 am from this number [protected], the person said to me message was send to me due to technical issues and I have 1349 MB to use in my account and informed he will revoke late charges as its fault at your end .As per confirmation I have agreed to continue with your service however on next day I got message I have exhausted my full data .I have called almost 10 times post same and raised complaint stating I have got confirmation for 1349 data is available to me still same not rectified .I spoke to 3 supervisors Ganesh, Basha n Gabriel and I was also assured call back from their manager Murali.All of them told they will listen to retention call and get back to me almost 10 days passed am yet to hear from your employees. I have specifically told them I will be escalating to all higher level still no body is bothered • And that Last your 3G is so fast as equalent to 2G, I think 2G is better when compared I have raised several complaint still no action I have lost trust on your services and am not sure whether you will also bothered towards your clients. I would request you to stop your adds as you guys all not all bothered to clients .I would request you to listen to all calls made by me to your help line and listen how your employees are interacting with clients and I need action toward all employees who have not done anything what they have promised to client .I will be taking this to legally if am not getting satisfactory response