Vodafone India — incorrect billing charges

Address:

Mumbai City, Maharashtra, 400054

Dear mr sood and the chief vigilance officer - department of telecommunications,

Number - +91 [protected]

I am writing this mail as i feel i am purely being cheated and harrassed by your organisation over the pas 15 days... I am your estemeed customer since 15 years and this treatment has raised doubts and ill feelings with me and my family/friends dealing with vodafone

Please refer to the complaint number on the subject line.. To note i had taken the usa vodafone package from 17th june 2017 (Activated at 1.00am) for 10 days. The plan was ideally be valid until 26th july 1.00am however i have been told that the plan is valid till 12am

Further on reviewing the itemised bill and personally meeting chris (Who also confirmed that this charge is not justified) at your vodafone santacruz office, there has been an erroneous charge of rs.17336/- which as per the itemised bill states the date and time as 26/06/2017 - 14.33 hours
Firstly there was a big confusion upon calling up your call centre and nodal office whether this time is india time or usa time (This point is still not clarified to me)
Given this is india time then my pack is very much valid... Given this is usa time, 14.33 hours in the place i travelled which are new york and miami, it is exactly 12am india time of 26th june where also my pack is valid - new york and miami is exacly 9 hours 30 minutes behind india time

What surprises me further is that i was on a flight from new york to miami on 26th june 14.30, how can the data charge be valid? Ticket details attached below...

I am a very frequent global travelller and exactly understand the high charges on data roaming.. Trust me to confidence that i was so alert that i actually put a daily reminder on my phone to the 10 day package taken and eaxcly switched off mobile data and alertly went on an airplane mode at 8am usa time..

I have been promoting this usa scheme to family and friends and after being so cautious it hurts to see this unjustified bill

Request your office to call me/respond to this issue to a positive resolution... I am constanly seeking apoointment with ms rodricks but that also is in vain

Further please note and validate my points below which i have been sending to your nodal office:

1) as discussed and as per the itemised billing the data charges are at 26th june 2.33pm usa time which is exactly 26th june 12midnight india time... My unlimited calling and data pack was valid on 26th june 12 midnight (As i started the plan on 17th june 1.00am).

2) there was no pre intimation via sms/email that the pack is about to expire (This intimation was send to my husband who took the same pack for 30 days - email and sms was sent)

3) i was traveling on a flight from new york to miami on 26th june 2.30pm so how can i use data on air?
Please find my travel ticket below
Travel summary
Malhotra/misha mrs date dep timefrom to flight no terminal airline name 15jun 1310 mumbai bom london lhr ba198 2 british airways 15jun 1950 london lhr new york jfk ba183 5 british airways 26jun 1105 new york jfk miami mia aa942 8 american airlines 30jun 1800 miami mia london lhr ba1527 british airways 01jul 1015 london lhr mumbai bom ba139 5 british airways — indiana travel services booking ref: jpiao3 303 ramkrishna chambers date: 04 may 2017 plot no 114 linking rd khar west 400052 malhotra/misha mrs india telephone: +[protected]/26009797 fax: 22001044 email: [protected]@indianatravelservices.com flight ba 198 - british airways thu 15 june 2017 — departure: mumbai, in (Chhatrapati shivaji), terminal 2 15 jun 13:10 arrival: london, gb (Heathrow), terminal 5 15 jun 18:25 reservation confirmed, economy (N) duration: 09:[protected][protected] - baggage allowance: 2pc meal: meal non stop mumbai to london equipment: boeing 777-200/300 flight ba 183 - british airways thu 15 june 2017 — departure: london, gb (Heathrow), terminal 5 15 jun 19:50 arrival: new york, ny (John f kennedy intl), terminal 7 15 jun 22:35 reservation confirmed, economy (N) duration: 07:[protected][protected] - baggage allowance: 2pc meal: meal non stop london to new york, ny equipment: boeing 747-400 flight aa 942 - american airlines mon 26 june 2017 — departure: new york, ny (John f kennedy intl), terminal 8 26 jun 11:05 arrival: miami, fl (Miami intl) 26 jun 14:10 flight booking ref: aa/qbyhlj reservation confirmed, economy (V) duration: 03:[protected][protected] - baggage allowance: 2pc meal: food for purchase non stop new york, ny to miami, fl equipment: boeing 767-300/300er flight ba 1527 - british airways fri 30 june 2017 operated by: american airlines, aa 56 — departure: miami, fl (Miami intl) 30 jun 18:00 arrival: london, gb (Heathrow), terminal 3 01 jul 07:40 reservation confirmed, economy (V) duration: 08:[protected][protected] - baggage allowance: 2pc meal: breakfast/dinner non stop miami, fl to london equipment: boeing 777-300er flight ba 139 - british airways sat 01 july 2017 — departure: london, gb (Heathrow), terminal 5 01 jul 10:15 arrival: mumbai, in (Chhatrapati shivaji), terminal 2 01 jul 23:45 reservation confirmed, economy (V) duration: 09:[protected][protected] - baggage allowance: 2pc meal: meal non stop london to mumbai equipment: boeing 787-9 flight ticket (S) — ticket: ba/etkt 125 [protected]-43 for malhotra/misha mrs
Regards
Misha
Ph - [protected]