Vodafone India — incorrect charges on vodafone number

Address:

Puri, Odisha, 752107

PLEASE HELP..!!!

Hello Sir,

I am continuously being harassed by Vodafone. I have been raising complaint everywhere in my best possible way. Please help and take necessary action on this and request a neutral investigation against this matter.

Synopsis:

This is to inform you that I have been following up with your customer care for wrong charges reflecting in my bill, but I don't see any action has been taken on to this other than the same repeated statement mentioned: "All the charges are correct".

The phone is in international roaming since Feb 22, 2013, and I never been used the data or charged for data and suddenly received the Vodafone statement having charged with Rs 4400 and that too again against some data service and for which Vodafone customer service executive failed to provide the accurate information about the data charged against which service.

This phone was never used and it was in switch off state in most of the time and used for OTP services in case of emergency.

and Suddenly Vodafone said I have used data service but I never used and why would I use the Vodafone number for data service whereas I have my local number with data service available and unlimited Wi-Fi at home.

Believe the phone always place in one even not changed a location single time

Complain No Registered with Vodafone:

[protected]

[protected]

With DOT

Registration Number: DOTEL/E/2018/13529

I would like you to investigate and waive the wrong charges. I am not going to any single penny for the services I have not used for.

I am available at +[protected] in between 8:30 PM IST - 10:30 AM IST.