[Resolved]  Vodafone India — Inflated data bills

Address:

New Delhi, Delhi

This is with reference to my alternate Vodafone postpaid no [protected] from Delhi NCR region. I am writing to you after running from pillars to post and umpteen number of calls to your customer care center which says the same response that we cant do even iota of help. I have also been using my primary postpaid number [protected] from vodafone only from last 2-3 years but seldom there was any issue related to bill and you say that i am a preferred customer but this type of treatment for preferred customer is definitely not going to help further. Let me draw your attention towards the problem which i have encountered off lately from Vodafone side. On my number, i have an internet plan active which allows me to use 500 MB data for Rs. 150/ per month. The bill cycle of my plan is 6th of every month, in the month of October up to 26th october morning, i had used aprox 300 MB data and suddenly within a span of few hours itr started reflecting that the total usage of aprox 820 MB. neither i have not changed any settings of my phone nor any use of data services and in spite of that it is showing inflated data use of aprox 520 MB . Because of the same, out of the total bill aprox 1000 Rs is internet bill. You are requested to waive off this erroneous charge which has been levied in my bill. If you are not able to help it in this matter, i would hardly left with any choice but to close the number because i would not be paying this extra charge. Looking forward to hear from you.if you are trying to reach me, call me on my primary number [protected]. Regards Neeraj Mishra [protected]/ [protected]