Vodafone India — international billing issue

I am interested to file fraud case against vodafone for cheating customers and billing by fraud means. I have also planned to file a case in the consumer forum.

The mobile service provider has charged excessively very high on my international roaming data usage. i have been using this number for the last 20 years and travel extensively with my number.

On my recent trip, accidentally my mobile internet download was activated for less than 40 minutes and vodafone has charged approximately inr 27, 000/- only for data usage for 40 mb download. This is a data leakage by accident, the service for international data roam was not requested by me for activation. The total bill amount is rupees 22000.00 plus the applicable taxes which is much over and above my credit limit assigned to my mobile number.

After this i activated international data for 2nd part of my trip but vodafone deactivated my data due to credit limit being surpassed. This caused me great problem during my travel.

I have sent screenshots from data usage on my phone which shows i have used none during the trip, while vodafone shows usage 40mb.

I have requested vodafone to waive-off the charges incurred against international data usage. However vodafone is not helping. I would like to file a case against vodafone for this fraud tricks to charge the customers. Kindly assist with necessary details and steps.

I am willing to share additional information if someone can provide some guide