Vodafone India — juice up pack activated without consent

Vodafone India — juice up pack activated without consent

M Mahesh Kumar P M from Bengaluru, Karnataka

I am a vodafone user since from 2007 and this is the first time i am having a complaint like this. I got message from vodafone saying that juice up pack is activated as per my reques. I have never requested or claimed to activate this service. Without customer knowledge how can a service provider activate a pack. Also in message it is mentioned that 75 rs will be add in the next bill cycle. I am not even aware of this pack and what it used for. I called customer care to know the details but they informed that their system is down and call after one hour. Was this information helpful? No (0) Yes (2)
Vodafone India customer support has been notified about the posted complaint.
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Comments

Pramodpwn

from Shahganj, Uttar Pradesh

Dear Sir,

I am Customer of Vodafone since last 10 years, but today i have no network in my mobile and the following message displayed
"SIM CARD REGISTRATION FAILED"

So I humble request to u please solve my problem as soon as possible.

Regards,
Pramod Kumar
[protected]

Dhiraj1705

from Mumbai, Maharashtra

Im vodafone customer from last 10 years. Recently received message of juice up pack from vodafone "Hello. You are currently active on the Juiceup pack.Your 15Days subscription of Rs.75 will be charged on the[protected].To deactivate SMS STOP to or call 155223(toll free)."
I failed to understand whats juice up pack and when it was activated and charged on my accound. Its unfair and criminal practiced by vodafone.

Anirban0804

from Kolkata, West Bengal

I have been a customer of Vodafone since many years. Recently without my knowledge or consent I was subscribed to a service called Juiceup pack and Rs 14 and Rs 75 was deducted from me as a result.
This is a way for looting the customers without their knowledge.