[Resolved]  Vodafone India — Levying of charges without intimation

Address:

Mumbai City, Maharashtra

I have been using Vodafone connection since ages now! Never encountered any problems till recently. From the past 3 to 4 months, have seen escalation in my phone bills for which no satisfactory resolution has been given to me. From the monthly billing of Rs.400 to Rs.500, suddenly my bills have started coming in the range of Rs.1800 to Rs.2000. Despite the usage being the same, I fail to understand why my billing has increased so much. On prima facie review of the bills, some or the other plan is being charged without any instructions from my side. Like this month I have been charged Rs.750 for MI_CAP_750_30d_R_PROMO_3G, (was totally unaware of existence of such things) for which i contacted the help desk. The helpdesk says its a plan and I have to pay. I fail to understand why should i pay for something for which i have not subscribed to!!! This is a recent experience. My July 2014 bill was a whopping Rs.4500/-. Needless to say, I was shocked beyond repair when i got the bill in my hands. Obviously, no other information apart from usage charges was given to me. These series of incidents have me thinking about being with Vodafone for so long!!! Pls tell me where i can get a satisfactory resolution. Because, if not, this would be the last month and would be switching on to some other service provider.