Vodafone India — Looting the custmers and poor customer support

Address:

Thiruvananthapuram, Kerala

Incorrect billing in second: The billings in seconds are not proper with Vodafone. Every time when you call, you are deducting additional cost of 2 seconds which is not acceptable. This was started from the first day of taking this connection. I notified this to customer care department several times and not yet received any response till today. (Today (14 August) I called at 18.20 IST and spoke for 13 seconds and the amount deducted for 15 seconds) Applicability of Value added service: I recharged the all in one pack of Vodafone to reduce the call rate on 14 July 2014 at 13.54 IST which has a validity of 30 days (30*24 hrs) which is supposed to expire on August 14 at 13.54 IST and the amount is deducted at the normal rate. Poor customer service: whenever I call customer care the customer care agents, they will commit a call back within 24 Hours and Never ever I received a call in time. It will take at least 3 days to get a response. Last Monday morning, I contacted your customer service to get GPRS settings which is chargeable for me for the call, which I waited in queue for almost 10 minutes to get connected, and they are not interested in solving the issue and they need to disconnect the call as the call flow is high. This type of response is not at all appreciated. This was the extract of the mail sent to CEO of Vodafone on 14th August.and not yet received any response