[Resolved]  Vodafone India Ltd — Discrimination / unilateral decisions by Vodafone: exorbitant billing on no [protected]

Address:

Mumbai City, Maharashtra

The payment charged to me is very high i.e Rs 7274/- against my plan of 250/- for 1GB ; How it can be more the max limit of Rs 650/- for unlimited plan. Also i have advised to set the credit limit of Rs
800/- which was revised unilaterally from vodafone side to Rs 12800 /- which is
highly undesirable. It was done without my consent. As per them email was sent. But email addressed registered with vodafone was incorrect. Confirmation would have been sought from the user before
revising the limit to prevent such unpleasant billing to customer.


Lot os email and telecon has been exchanged and now they are using abusive language and threathening to send legal notice and collection agent at home.


Dear VODAFONE





The Queries remain unanswered





Why the credit limit revised unilaterally


How bill can exceed the plan having unlimited usage of 650 /- be not
charged, customer discrimination








Thanks & Regards

Satish G. Patankar
Manager M & R,

HPCL Vashi Terminal

[protected]
>>> On[protected] at
18:32, in message
<[protected].285857.[protected].JavaMail.[protected]@WIMNMEGAPP1&...⇄
"Vodafonecare Mum (MUM)" <vodafonecare.[protected]@vodafone.com> wrote:





























Dear
Mr. Patankar,


Thank
you for your email dated 25/11/13, regarding data usage charges for your
Vodafone mobile number [protected].

We
regret the inconvenience caused to you.

Further to our
conversation dated 26/11/13 on your alternate number [protected], we wish to
inform you that we have checked your bill dated 11/11/13 and we confirm that the
charges towards data usage are indeed accurate and payable.

We
wish to inform you that your total usage for bill dated 11/11/13 is 4175860KB
and you have received benefit of Rs. 2096.95 toward MBB_VOL_30d_250_1GB_3G plan.
Hence, post free usage you
are charged as per 2p/10kb as the usage was done on 3G network.

We
assure you that our Billing System accurately monitors and records usage of each
SIM Card. This ensures that you will be charged only for the service which you
have actually utilized.
Hence, we are unable to reverse the same.

Mr. Patankar,
we wish to inform you that the MBB_VOL_30d_250_1GB_3G plan is active on your
above mentioned Vodafone number, effective 09/10/13.

Additionally,
we wish to inform you that there is an outstanding amount of Rs. 7274.87 and we
request you to clear at the earliest to enjoy uninterrupted
services.

To know various
modes of the payment click the below mentioned link:

https://www.vodafone.in/postpaid/paymentchoices/pages/billpay_mum.aspx?cid=mum



Mr.
Patankar, given below is the Service Request reference number for your enquiry;
in case you need to check for more details on the same, you can share this
number along with your cell number with us.

Service Request
Number :[protected]
Also, the
interaction reference number is mentioned in the subject of the email; in case
you wish to write to us for the same query again, please do mention this number
in your email subject line. This will help us trace your previous
communications.
In case you
need any further assistance, please do call or email us. We'll do our best to
help you.




Happy to
help,


Vikram Nagdeo

Vodafone Care
Contact numbers
For
Enquiries : 111 or +91-[protected]
For
Complaints / Requests : 198 (toll free)
E-mail : vodafonecare.[protected]@vodafone.com

Website
:
www.vodafone.in


Dear
Customer, Need a new postpaid connection ? Would you
like to buy a USB connection? We are happy to Help. Simply send POST as an SMS
to 111 or alternately you can write to us at
[protected]@vodafone.com
or call on [protected] between 9am to 7pm you will get a call within 1 working
day and we will assist you in the convenience of your home.














































--Original Message--
From:
[protected]@hpcl.co.in
Date: 25/11/2013 1:45:57 PM
To:
Vodafonecare.[protected]@vodafone.com
Subject: Re: EXORBITANT BILLING ON NO
[protected]

Dear Sir

The payment charged to me is very high; How it
can be more the max limit of Rs 650/- for unlimited plan. Also i have advised
to set the credit limit of Rs 1000/- which was revised unilaterally from your
side to Rs 12800 /- which is highly undesirable. Confirmation would have been
sought from the user before revising the limit to prevent such unpleasant
billing to customer.

vodafone is known for its customer concern worldwide
, why cann't in india

>>> On[protected] at 13:05, in message
<[protected]@INEXM05W.internal.vodafone.com>,
"Vodafonecare Mum (MUM), Vodafone India" <Vodafonecare.[protected]@vodafone.com>
wrote:



Dear Mr. Satish,

Thank you for your email dated
22/11/13, regarding disconnection of your Vodafone mobile number
[protected].

We confirm that your request for disconnection will be
processed on 29/11/13.

We would like to inform you that, there is an
amount due of Rs. 7274.87 as per your bills dated 11/11/13, which has a payment
due date of 29/11/13.

To clear the above amount, you could make an online
payment on our website www.vodafone.in or visit any of nearby Vodafone store,
kindly refer the list of stores in below
link.

http://www.vodafone.in/pages/vodafone_stores.aspx?cid=mum

Mr.
Satish, please note, you will be charged the monthly rentals for your tariff on
pro-rate basis, for the period 11/11/13 to 28/11/13. However, the rentals for
any Value added services are not charged on pro-rate basis.

Mr. Satish,
given below is the Service Request reference number for your request in case you
need to check the status on your e-mail, you can share this number along with
your cell number with us.

Service Request Number : [protected].

In
case you need any further assistance, please do call or email us. We'll do our
best to help you.

Happy to help,

Muthukrishna Thevar
Contact
numbers
Vodafone Care
For Enquiries :
111 or +91-[protected]
For Complaints / Requests : 198 (toll
free)

Fax :
+[protected]

E-mail :
Vodafonecare.[protected]@vodafone.com
Website
: www.vodafone.in