[Resolved] Vodafone India Ltd — Problem in Vodafone Postpaid Connection

himuk76

from Gopalpur, Odisha

Address:

Howrah, West Bengal

I have applied for Vodafone Postpaid connection with "199 super talk" plan for voice calls and "155 2G mobile data" plan for internet, through Vodafone Store, Howrah, West Bengal on 10th March'2014. The executive at Vodafone Store offered me 4/5 numbers to choose from and finally provide me the no.[protected]. Problem: 1 This number was used by someone else previously. On 20/3/14 ireceived one sms from vodafone pertaining to summary of vodafone bill dated 15-7-12, which is in no way related to me or my connection. Numerous sms & phone calls were also received at my phone from unknown numbers. On complaint at Vodafone Store, Howrah they changed my number to: [protected] on 27/3/14. Problem:2 This number was also used by some one else earlier as again on 28/3/14 one sms is received from Vodafone pertaining to summary of vodafone bill dated 06-MAR-13, with which i have no connection. On complain the executive advised me not to worry about these sms and assured me that my bill will be as per my usage and my opted plan only. Problem:3 As per my data plan I am entitled to get 1GB free internet data and free talk time as per talk plan. But my data service was stopped on 26/3/2014, on the plea of exceeding credit limit. I have used only 500mb approx only at that point. I visited the Vodafone Store on 27/3/14 and they insisted on payment. I paid Rs.300/- on 27/3/14. The service was restarted, but again on 28/3/2014 the data service was stopped on the same plea. Again i was to pay Rs.150/- to restart the service on 29/3/14. But alas ! again it was stopped on 30/3/14. I have only used 900mb data before the service was stopped. Problem:4 Vodafone has stopped my outgoing call facility with effect from 10.42 hrs dated 04/04/2014. I have live chat with the Customer Care today about these issues, but they insisted on g payment of Rs.1672/- atleast to resume the service. As per Vodafone my bill date is 6th April'2014. Please look into the problem... Himadri Sekhar Kar, Alternet No.[protected]

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Jan 14, 2017

Complaint marked as Resolved

Verified Support

Apr 05, 2014

Vodafone India Customer Care's response Hello Sekhar,

Please note, the number series you have selected is one of the oldest. Hence you may ignore calls/SMS for previous subscribers. Alternately, you can also visit Store for number change free of cost depending of number availability. The Store timings and address are updated in https://www.vodafone.in/pages/vodafone_stores.aspx?cid=kol. As for unbilled usage and outgoing suspension we will update you within 08/04/14. The Service Registration Numbers are[protected] and[protected].

Regards,
Vodafone.

Verified Support

Apr 08, 2014

Vodafone India Customer Care's response Hello Sekhar,

We're checking your feedback & will get back to you with an
update by 10-April-14. The Service Registration Numbers are[protected]
and[protected].

Regards,
Vodafone.

Verified Support

Apr 10, 2014

Vodafone India Customer Care's response Hello Sekhar,

As conveyed earlier, our team is checking your feedback & will get back to you with an appropriate update by 10-April-14.

Regards,
Vodafone.

Verified Support

Apr 14, 2014

Vodafone India Customer Care's response Hello Sekhar,

Thanks for talking to us. As conveyed, we'll get back to you within 16/04/14.

Regards,
Vodafone.

Verified Support

Apr 16, 2014

Vodafone India Customer Care's response Hello Sekhar,

Kindly note, the Rs.155/- data pack benefits have been configured for online discount i.e., discount shall be included in un billed usage from today onwards. Also, in case you choose to avail the data plan in future the same offers 1GB 2G data free. Post the free usage surfing shall be chargeable at 2 ps/10kB.

Further, in case of any downloads, charges shall be applicable as per the charges mentioned in the website and MMS charges are Rs.3/MMS.

Regards,
Vodafone.

Verified Support

Apr 23, 2014

Vodafone India Customer Care's response Hello Sekhar,

Please spare few minutes to tell us about your experience at http://bit.ly/1ieIB1R

Regards,
Vodafone.