[Resolved] Vodafone India — main balance deduction without any information

Kailas Zaware

from Pune, Maharashtra

Address:

Ahmednagar, Maharashtra

my vodafone cell no is [protected] i recharged sms pack of Rs 36 on 01/01/2014 when i recharged immidiatly i recived a massage from company.Hello loc/national SMS have been successfully credited in your a/c valid for 30days. then i sent 120 sms to my freinds .then company deduct the sms charge from my main balance.(RS.250) hows that possible.

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Jan 29, 2017

Complaint marked as Resolved

Verified Support

Jan 03, 2014

Vodafone India Customer Care's response Hello Kailas Zaware,

Thanks for your time on the call. As conveyed, you have been charged correctly for the SMS usage on blackout days.

Regards,
Vodafone Customer Care, Maharashtra & Goa (except Mumbai).

Verified Support

Jan 06, 2014

Vodafone India Customer Care's response Hello Kailas Zaware,

Thank you for contacting Vodafone, Please share your valuable feedback with us at http://bit.ly/1lK4p23

Regards,
Vodafone Customer Care, Maharashtra & Goa (except Mumbai).